Official PLI Customer Guide - Postal Life Insurance Customer Information

Customer Guide - Official PLI Information

Welcome to the PLI Family

Welcome to the PLI family. This guide has been designed for your comfort. A Postal life insurance policy enters you into a long term relationship with the Department of Posts. During this long period you will have number of interactions with PLI. A life insurance contract has several features which need explanation. While the Policy bond given to you covers the contractual issues, you need a guide, written in simple language, that highlights some important facts about your Policy.

Policy Bond and its Safety

The policy bond is the most important document during the life of a policy. This is a document which will be called for in connection with various servicing events including the settlement of claims. The first thing you should do after receiving the bond is to keep the same in a safe place and please do not forget to inform your near and dear ones about where this bond has been kept.

Policy Number

Please look at the Policy Bond again. There is a 13 digit number called Policy number. This is a unique number that identifies the policy. In any correspondence related to servicing of the policy you have to quote this number. So we would advise you to note down this number in your diary. While paying premium through cheque, Policy number must be quoted on the back of the cheque.

Payment of Premium

The premium payment is the most important and most frequent event in the life time of a Policy and you must not forget to pay premium in time. Failure to pay premium in time results in lapsation of policy which means the life cover will not be available to you.

* There are concessions on this under certain conditions. However, generally, the life risk is not covered during lapsation period. Delay in payment of premium invites late fee. The premium must be paid in advance on the first day of the each month. However, grace period is allowed upto the last working day of the month.

Registering Mobile Number & Email ID

Customer will have to visit nearest post office for getting his/her mobile number and email address updated in the system. For the purpose, he/she has to make request in writing.

Generating Customer ID

In order to allow Customers to view and carry out transactions relating to their Postal Life Insurance/Rural Postal Life Insurance policies on real time basis, generation of Customer ID is a pre-requisite on the 'Customer Portal' through the link https://pli.indiapost.gov.in/CustomerPortal/PSLogin.jsp.

Nomination

It is extremely important that your policy should have a nominee. At times unfortunate delay in settlement of death claim occurs just because the nomination was not made. As a responsible person you will surely nominate someone, preferably a near and dear one from your family, if not already done.

Enquiries & Grievances

You can contact at toll free number 1800 180 5232/155232 for enquiry related to Postal life insurance/Rural Postal life insurance.

For grievances, you can visit http://ccc.cept.gov.in/complaintregistration.aspx or email at pli[dot]dte[at]gmail[dot]com.

My PLI Checklist

Sl. No. My PLI checklist Tick here
1 I have kept the Policy bond in a safe place □
2 I have informed someone as to where the bond is kept □
3 I have checked the Policy schedule in the 1st page □
4 I have noted the policy number in my diary along with due dates and Premium amount □
5 I have noted the Post office Phone number in my diary □
6 I have noted details of PLI INFO Center □
7 I have understood that in my own interest I should keep PLI informed about my Change in address, phone number, email id □
8 I have noted that I should pay premium even if I have not received the notice □
9 I have a nominee under this Policy □